Shipping policy

Last Updated: June 2025

1. Overview

At Zoraya, we strive to deliver your jewellery safely and as quickly as possible. All our orders are shipped from our workshop in Surat, Gujarat, India. Please read this Shipping Policy carefully to understand our delivery timelines, charges, and processes.

For any shipping-related queries, contact us at:

Email: support@zorayajewels.in
WhatsApp: +91 98751 11818

2. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.

Orders placed Monday to Saturday before 3:00 PM IST are processed the same day
Orders placed after 3:00 PM IST or on Sundays are processed the next business day
Orders placed on public holidays will be processed on the next working day

Once your order is dispatched, you will receive a shipping confirmation with a tracking number via email and/or WhatsApp.

3. Domestic Shipping (Within India)

Standard Shipping

Delivery time: 5–7 business days
Charges: ₹80 flat rate
Free on orders above ₹599
Standard Shipping

Delivery times are estimates and may vary depending on your location, courier partner availability, and local conditions. Remote or rural pin codes may take 1–2 additional days.

4. Free Shipping

Enjoy FREE standard shipping on all orders above ₹599 within India. The free shipping discount is applied automatically at checkout.

5. Our Courier Partners

We ship through trusted courier partners via Shiprocket, including:

Delhivery
Blue Dart
DTDC
Ekart
XpressBees

The courier partner assigned to your order is based on your delivery location and availability. We ensure all our partners handle packages with care.

6. Order Tracking

Once your order is shipped, you will receive:

A tracking number via email and WhatsApp
A link to track your shipment in real time

You can also track your order at:

The courier partner's website using your tracking number
Shiprocket tracking portal: shiprocket.in

If you have not received a tracking number within 2 business days of placing your order, please contact us.

7. Shipping to Remote Areas

Delivery to remote, rural, or restricted pin codes may take longer than standard timelines. In some cases, certain pin codes may not be serviceable by all courier partners. If your pin code is not serviceable, we will contact you within 24 hours to discuss alternative options.

8. International Shipping

We currently ship to select international destinations.

International Shipping Details:

Delivery time: 10–20 business days (varies by country)
Charges: Calculated at checkout based on destination and weight
Duties and taxes: Any customs duties, import taxes, or local charges applicable in your country are the responsibility of the customer. These are not included in our shipping charges.

Please note that international delivery timelines may vary due to customs clearance processes. We are not responsible for delays caused by customs authorities.

Currently available countries: UAE, USA, UK, Canada, Australia, Singapore, and select Gulf countries. Contact us at support@zorayajewels.in for specific country availability.

9. Packaging

All Zoraya jewellery is packed in protective packaging to ensure your pieces arrive safely and in perfect condition. Gift-ready packaging is used for all orders — no additional charges apply.

If you are purchasing as a gift and would like a personalised message included, please mention it in the order notes at checkout.

10. Damaged or Lost Shipments

Damaged on arrival: If your order arrives damaged, please:

Take photos/video of the package and product immediately upon receipt
Contact us within 24 hours of delivery at support@zorayajewels.in or WhatsApp +91 98751 11818
Share the photos with us

We will arrange a replacement or full refund at no additional cost to you.

Lost in transit: If your order has not arrived within the estimated delivery timeframe, please contact us. We will raise a complaint with the courier partner and keep you updated. If the shipment is confirmed lost, we will send a replacement or issue a full refund.

11. Failed Delivery Attempts

If the courier is unable to deliver your order due to:

Incorrect or incomplete address provided
No one available to receive the package
Recipient unavailable / phone unreachable

The courier will typically make 2–3 delivery attempts before returning the package to us. Re-delivery charges may apply for packages returned due to failed delivery caused by the customer.

Please ensure your delivery address and contact number are accurate when placing your order.

12. Address Changes

If you need to change your delivery address after placing an order, please contact us immediately via WhatsApp or email. Address changes are only possible before the order is dispatched. Once shipped, we are unable to modify the delivery address.

13. Delays

While we make every effort to deliver within the estimated timeframe, delays may occur due to:

Festive season or peak demand periods (Diwali, Navratri, wedding season)
Natural disasters, strikes, or government-imposed restrictions
Customs delays (for international orders)
Incorrect or incomplete address

We will proactively notify you in case of any significant delays. Zoraya is not liable for delays caused by courier partners or circumstances beyond our control.